F.A.Q

You can find the most frequently-asked questions below. If you are unable to find an answer to your question, please send an email to enquiry@heliocare.com.sg.

Want to know which Heliocare oral supplement suits you best? Check out our chart below!

HC-Supplements differentiation chart-A4

HELIOCARE ORAL / ORAL ULTRA

What are Heliocare Oral and Fernblock®?

Heliocare Oral is the first oral sun protectant with clinically proven ability to prevent free radicals, premature aging and hyper pigmentation caused by harmful UV rays. Fernblock® is the patented fern extract of Polypodiumleucotomos that is 100% natural and is the main active ingredient in Heliocare Oral.

There are a lot of products that claim to be "Clinically Proven". How can I believe Heliocare Oral's claims?

Heliocare Oral has been researched extensively at Harvard Medical School(Top Medical School in the world) for more than 12 years by renowned scientists. Its findings are published in leading medical journals, including the top journal for dermatology - The Journal of the American Academy of Dermatology. In Singapore, this product is also classified by HSA as a health supplement and widely recommended by doctors.

How long do I need to take Heliocare Oral to see results?

As aging is an ongoing process, Heliocare Oral should be taken daily to help maintain youthful looking skin. If 2 identical people with the same tolerance to sun are continually exposed, the one consuming Heliocare Oral will receive less sun damage and thus reducing signs of aging like wrinkles and hyper pigmentation. In terms of prevention of sunburn, Heliocare Oral is active after 30 minutes upon consumption.

Do I still need to apply sunscreen?

For maximum protection, it is highly recommended to use topical sunscreen in conjunction with Heliocare Oral. Especially for those who are prone to hyper pigmentation.

Who should take Heliocare Oral? How many capsules should I take?

Everyone who is exposed to UV radiation should take Heliocare Oral,especially if you want to protect yourself against premature aging. Athletes who are constantly under the sun should also take Heliocare Oral for sun protection. Heliocare Oral capsules should be taken half an hour before sun exposure. 2 capsules a day for daily sun exposure (1 in the morning and 1 at mid-day). 4 capsules (2 in the morning and 2 at mid-day) if intense sun exposure is expected.

Are there any side effects caused by taking Heliocare Oral as a daily health supplement? WillI gain weight from consuming Heliocare Oral?

There are NO known side effects associated with Heliocare Oral. Fernblock® has been used safely in the market for over 30 years in Europe without any reported side effects or weight gain. It is also non-toxic, and does not contain iodine, chemicals, cholesterol, or hormones.

Can my children take Heliocare Oral as they are often under the sun?

Heliocare Oral is suitable for children age 4 and above. It would be very beneficial to start the habit of sun protection from young as a significant amount of sun damage occurs before the age of 18.

Can I take Heliocare Oral after my facials or chemical peeling?

Definitely! Heliocare Oral is highly recommended for sun protection after aesthetic treatments such as lasers, IPL and microderm abrasion, when the skin is especially raw or sensitive to sun and when application of sunscreen might be uncomfortable. It also counters the oxygen free radicals that are generated by such procedures.

How long do I need to take Heliocare Oral and what happens if I stop?

As Heliocare Oral is a health supplement, it is advised that a capsule is consumed as long as you are expecting any sun exposure. If you stop, there will be no withdrawal symptom but you will no longer enjoy the excellent inside out UV protection of Heliocare Oral.

Can I take Heliocare Oral with other drugs or supplements?

Heliocare Oral does not have any reported drug interaction and is safe to consume along with other supplements. However, pregnant and lactating ladies should exercise caution and consult a doctor before any oral in take of supplements.

Is Heliocare Oral Halal-certified?

Yes, Heliocare Oral has received Halal certification from the Halal Institute. The Halal Institute is the entity that exclusively manages the Halal Guarantee Mark of Junta Islamica applied to products and services commercialised by Spanish and Mexican companies for both domestic market and for Muslim-majority countries.


PUREWHITE RADIANCE

Is Purewhite Radiance safe and effective?

Purewhite Radiance lightens pigmentation from inside out, which is effective for deeper hyperpigmentation that topical products cannot reach. The unique ingredient (Fernblock®) has been extensive researched and developed in Harvard Medical School for more than 12 years. Its efficacy has been demonstrated by numerous clinical trials published in leading international scientific journals. There are no known side effects associated with Purewhite Radiance.

What is the recommended dosage for Purewhite Radiance?

Take two capsules daily, preferably one in the morning and one at night.

Who is suitable to consume Purewhite Radiance?

Anyone above the age of 12 that is concern with hyperpigmentation, uneven skin tone, and anti-aging is suitable to consume Purewhite Radiance.

Do I still have to consume Heliocare Oral after taking Purewhite Radiance?

Yes, Purewhite Radiance is not a replacement for Heliocare Oral. For comprehensive sun protection, please take your regular dose of Heliocare Oral.

Can I use my brightening skincare products concurrently?

Definitely! For intense depigmentation and brightening, Purewhite Radiance will work from within, whereas skincare products will work externally on the skin.

Can I take Purewhite Radiance with other drugs or supplements?

Purewhite Radiance does not have any reported drug interaction and is safe to consume along with other supplements. However, pregnant and lactating ladies, should exercise caution and consult a doctor before any oral intake of supplements.

How many capsules are there in each bottle and what is the composition of each capsule?

There are 60 capsules in each bottle - sufficient to cover the natural 28-day skin renewal cycle.

Active ingredients of each capsule:

Polypodiumleucotomos

Punica granatum

L-Cystine

Vitamin C (Ascorbic Acid)

Vitamin B3 (Nicotinamide)

Which country is Purewhite Radiance from?

Purewhite Radiance is from Spain, manufactured by Industrial Farmaceutica Cantabria, S.A.

Is Purewhite Radiance Halal-certified?

Yes, Purewhite Radiance has received Halal certification from the Halal Institute. The Halal Institute is the entity that exclusively manages the Halal Guarantee Mark of Junta Islamica applied to products and services commercialised by Spanish and Mexican companies for both domestic market and for Muslim-majority countries.


ONLINE STORE

Do I need to create a Heliocare Singapore account to shop on the website?

Yes, you will have to create a Heliocare account to make a purchase from our Heliocare Singapore website. Once your Heliocare account has been created, you will automatically be registered as a Heliocare online store member, allowing us to retrieve your particulars for easy reference on your future purchases.

How do I place an order on the Heliocare Singapore Online Store?

If you see something you would like to purchase, simply add the item into your shopping cart and proceed to checkout. Follow the instructions on your screen; select your preferred payment method, and you're done!

What are the payment options available?

All payments made through PayPal or credit cards will be accepted for purchases made from our Heliocare Singapore Online Store.

What are the delivery options and charges offered by Heliocare Singapore?

Courier Service
This service is free for orders that are SGD$40 and above. For orders less than SGD$40, a flat fee of SG$4 will be imposed.

*Please note that we do not deliver to the following restricted places: Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension, Changi Airports.


Self-Collection
You may opt for self collection from our office if you would like to receive your order sooner. An email will be sent to inform you when your order is ready for collection.
NeoAsia (S) Pte Ltd Address:
6 Tagore Drive
#04-07 Tagore Building
Singapore 787623

Collection timing:
10 am - 12 pm & 2 pm - 5 pm

During festive seasons and peak periods, processing time would be within 5 to 7 working days.

For more enquiries regarding your purchase on the Heliocare Singapore Online Store or directions to our office, feel free to drop us an email at hello@dermaskinshop.com.sg or call us at 6552 7787.

Do you provide international shipping?

As much as we would love to deliver overseas, all purchases made on the Heliocare Singapore Online Store will be delivered to local addresses within Singapore only.

How long will it take for my order to arrive?

Please allow 3-5 working days for us to process your orders from the Heliocare Singapore Online Store.

I have just made a purchase online. Can I change my order or cancel it?

We know how exciting it is to receive orders on time, therefore we are unable to amend or cancel any orders as we process orders immediately when it is confirmed.

Products sold are non-returnable, neither exchangeable nor refundable unless goods are (1) damaged or faulty due to manufacturer fault. and /or (2) incorrect products deliver by us.

What do I do if I receive a faulty item or have a problem with an item ordered?

Please contact us immediately at hello@heliocare.com.sg with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

What do I do if I had an allergic reaction?

At http://www.heliocare.com.sg , we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivity with certain ingredients. Different skin types and skin conditions may react differently to our products. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to hello@heliocare.com.sg. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

Can I test the products before buying them online?

As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.

How can I contact Heliocare Singapore?

We can be reached at our main office hotline at +65 6552 7787 (Monday to Friday except public holidays; 9am - 6pm).

For enquiries on Heliocare products or purchases, please email us at enquiry@heliocare.com.sg or call us at 6552 7787.