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F.A.Q

You can find commonly asked questions below. If you have other curiousity on your mind, ask us by sending email to enquiry@heliocare.com.sg

HELIOCARE ORAL / ORAL ULTRA

What are Heliocare Oral and Fernblock®?

Heliocare Oral is the first oral sun protectant with clinically proven ability to prevent free radicals, premature aging and hyper pigmentation caused by harmful UV rays. Fernblock® is the patented fern extract of Polypodiumleucotomos that is 100% natural and is the main active ingredient in Heliocare Oral.

There are a lot of products that claim to be "Clinically Proven". How can I believe Heliocare Oral's claims?

Heliocare Oral has been researched extensively at Harvard Medical School(Top Medical School in the world) for more than 12 years by renowned scientists. Its findings are published in leading medical journals, including the top journal for dermatology - The Journal of the American Academy of Dermatology. In Singapore, this product is also classified by HSA as a health supplement and widely recommended by doctors.

How long do I need to take Heliocare Oral to see results?

As aging is an ongoing process, Heliocare Oral should be taken daily to help maintain youthful looking skin. If 2 identical people with the same tolerance to sun are continually exposed, the one consuming Heliocare Oral will receive less sun damage and thus reducing signs of aging like wrinkles and hyper pigmentation. In terms of prevention of sunburn, Heliocare Oral is active after 30 minutes upon consumption.

Do I still need to apply sunscreen?

For maximum protection, it is advisable to use topical sunscreen in conjunction with Heliocare Oral. Especially for those who are prone to hyper pigmentation.

Who should take Heliocare Oral? How many capsules should I take?

Everyone who is exposed to UV radiation should take Heliocare Oral,especially if you want to protect yourself against premature aging. Athletes like swimmers, golfers and sailors should also take Heliocare Oral for sun protection. Heliocare Oral capsules should be taken half an hour before sun exposure. 2 capsules a day for daily sun exposure (1 in the morning and 1 at mid-day). 4 capsules (2 in the morning and 2 at mid-day) if intense sun exposure is expected.

Are there any side effects caused by taking Heliocare Oral as a daily health supplement? WillI gain weight from consuming Heliocare Oral?

There are NO known side effects associated with Heliocare Oral. Fernblock® has been used safely in the market for over 30 years in Europe without any reported side effects or weight gain. It is also non-toxic, and does not contain iodine, chemicals, cholesterol, or hormones.

Can my children take Heliocare Oral as they are often under the sun?

Heliocare Oral is suitable for children age 4 and above. It would be very beneficial to start the habit of sun protection from young as a significant amount of sun damage occurs before the age of 18.

Can I take Heliocare Oral after my facial or chemical peeling?

Definitely! Heliocare Oral is highly recommended for sun protection after facial treatments such as lasers, IPL and microderm abrasion, when the skin is especially raw or sensitive to sun and when application of sunscreen might be uncomfortable. It also counters the oxygen free radicals that are generated by such procedures.

How long do I need to take Heliocare Oral and what happens if I stop?

As Heliocare Oral is a health supplement, it is advised that a capsule is consumed as long as you are expecting any sun exposure. If you stop, there will be no withdrawal symptom but you will no longer enjoy the excellent inside out UV protection of Heliocare Oral.

Can I take Heliocare Oral with other drugs or supplements?

Heliocare Oral does not have any reported drug interaction and is safe to consume along with other supplements. However, pregnant and lactating ladies should exercise caution and consult a doctor before any oral in take of supplements.


PUREWHITE RADIANCE

Is Purewhite Radiance safe and effective?

Purewhite Radiance lightens pigmentation from inside out which is effective for deeper hyperpigmentation that topical products cannot reach. The unique ingredient (Fernblock®) has been extensive researched and developed in Harvard Medical School for more than 12 years. Its efficacy has been demonstrated by numerous clinical trials published in leading international scientific journals. There are no known side effects associated with Purewhite Radiance.

What is the recommended dosage for Purewhite Radiance?

Take two capsules daily, preferably one in the morning and one at night.

Is Purewhite Radiance Halal certified?

The gelatincapusile is Halal certified and there are no animal derivatives in the ingredients.

I am a vegetarian, can I take Purewhite Radiance?

You can consume Purewhite Radiance by removing the gelatin capsule.

Who is suitable to consume Purewhite Radiance?

Anyone above the age of 12 that is concern with hyperpigmentation, uneven skin tone, and anti-aging is suitable to consume Purewhite Radiance.

Do I still have to consume Heliocare Oral after taking Purewhite Radiance?

Yes, Purewhite Radiance is not a replacement for Heliocare Oral. For sun protection, please take your regular dose of Heliocare Oral.

Can I use my whitening skincare products concurrently?

Definitely! For intense whitening, Purewhite Radiance will work internally whereas skincare products will work externally. This will ensure complete whitening of skin.

Can I take Purewhite Radiance with other drugs or supplements?

Purewhite Radiance does not have any reported drug interaction and is safe to consume along with other supplements. However, pregnant and lactating ladies, should exercise caution and consult a doctor before any oral intake of supplements.

How many capsules are there in each box and what is the composition of each capsule?

There are 60 capsules sufficient to cover the natural 28-day skin renewal cycle.

Active ingredients of each capsule:

Polypodiumleucotomos

Punica granatum

L-Cystine

Vitamin C (Ascorbic Acid)

Vitamin B3 (Nicotinamide)

Which country is Purewhite Radiance from?

Purewhite Radiance is from Spain, manufactured by Industrial Farmacéutica Cantabria, S.A.


ONLINE STORE

Do I need to create a Heliocare Singapore account to shop on the website?

Yes, you will have to create a Heliocare account to make a purchase from our Heliocare Singapore website. Once your Heliocare account has been created, you will automatically be registered as a Heliocare online store member, allowing us to retrieve your particulars for easy reference on your future purchases.

How do I place an order on the Heliocare Singapore Online Store?

If you see something you would like to purchase, simply add the item into your shopping cart and proceed to checkout. Follow the instructions on your screen; select your preferred payment method, and you're done!

What are the payment options available?

All payments made through PayPal or credit cards will be accepted for purchases made from our Heliocare Singapore Online Store.

What are the delivery options and charges offered by Heliocare Singapore?

Courier Service
Deliveries are usually between Monday-Friday, 9.00am-10.00pm. For Saturday deliveries, you will have to indicate or email us to request for it.Free one time delivery for every order. A delivery charge of SGD$7.00 will be incurred for additional delivery or return trips required.

Self-Collection
Self-collection of products will be available at NeoAsia (S) Pte Ltd 3-5 working days upon receiving your payment verification via email.
NeoAsia (S) Pte Ltd Address:
6 Tagore Drive
#04-07 Tagore Building
Singapore 787623

Collection timing:
10 am - 12 pm & 2 pm - 5 pm

During festive seasons and peak periods, processing time would be within 5 to 7 working days.

For more enquiries regarding your purchase on the Heliocare Singapore Online Store or directions to our office, feel free to drop us an email at hello@heliocare.com.sg or call us at 6552 7787.

Do you provide international shipping?

As much as we would love to deliver overseas, all purchases made on the Heliocare Singapore Online Store will be delivered to local addresses within Singapore only.

How long will it take for my order to arrive?

Please allow 3-5 working days for us to process your orders from the Heliocare Singapore Online Store.

I have just made a purchase online. Can I change my order or cancel it?

We know how exciting it is to receive orders on time, therefore we are unable to amend or cancel any orders as we process orders immediately when it is confirmed.

Products sold are non-returnable, neither exchangeable nor refundable unless goods are (1) damaged or faulty due to manufacturer fault. and /or (2) incorrect products deliver by us.

What do I do if I receive a faulty item or have a problem with an item ordered?

Please contact us immediately at hello@heliocare.com.sg with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

What do I do if I had an allergic reaction?

At http://www.heliocare.com.sg , we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivity with certain ingredients. Different skin types and skin conditions may react differently to our products. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to hello@heliocare.com.sg. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

Can I test the products before buying them online?

As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. They are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.

How can I contact Heliocare Singapore?

We can be reached at our main office hotline at +65 6552 7787 (Monday to Friday except public holidays; 9am - 6pm).

For enquiries on Heliocare products or purchases, please email us at hello@heliocare.com.sg or call us at 6552 7787.